Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.


How to Request a Return

To be eligible for a return, you just need to contact our customer service:

Email: support@theeverydaylabel.com

Please provide: Your order number (received in your email or paper invoice)

Return Process

Once your return is accepted, we'll provide you with:

  • Our returns address
  • Instructions on how and where to send your package

Important: Items sent back to us without first requesting a return will not be accepted.


Eligibility for Returns

To be eligible for a return, products must meet the following conditions:

  • Unworn and unwashed
  • Original condition
  • All tags and liners attached

Any signs of use, wear, or damage may result in the return being rejected.


Return Shipping

Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to an error on our part, such as:

  • Incorrect item
  • Defective item
  • Damaged item
  • Wrong color or variant

In these cases, we will cover the return shipping costs.

Important Notes

  • All items should be returned to our warehouse
  • Delays caused by customs clearance are beyond our control and are not considered valid reasons for a return
  • Returns for bundled items must generally include all products within the bundle
  • Individual products may not be returned separately
  • Customers are responsible for returning items, costs, and customs duties to our warehouse

Damaged or Incorrect Items

If your order arrives damaged, defective, or in the wrong color or variant, we'll cover the return shipping costs. Please contact our support team within 30 days of delivery to report the issue.


Damages and Issues

Please inspect your order upon reception and contact us immediately if:

  • The item is defective or damaged
  • You received the wrong item

This allows us to evaluate the issue and make it right as soon as possible.

Email: support@theeverydaylabel.com


Exchanges

The fastest way to ensure you get what you want is to:

  1. Return the item you have
  2. Once the return is accepted, make a separate purchase for the new item

Refunds

Refund Timeline

  • Inspection: 2–4 business days after we receive your return package
  • Refund Processing: Full refund issued within the inspection timeframe
  • Bank Processing: 3–5 business days for the money to appear in your account (depending on your bank, credit card, or payment processor)

Important Notes

Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we've approved your return, please contact us:

Email: support@theeverydaylabel.com


Contact Us

For any return or refund questions, please contact our customer service team:

Email: support@theeverydaylabel.com
Phone: +1 205 775 0275

Hours:

  • Monday to Friday | 09:00 - 17:00 (PST)
  • Weekends | 11:00 - 16:00 (PST)

We aim to respond to your inquiries within 24 hours.